Holiday Rental Booking Terms and Conditions

1. Booking and Payment

1.1 Booking Confirmation

A booking is confirmed only upon receipt of the required deposit and acceptance of these terms and conditions. All bookings are subject to availability.

1.2 Payment Schedule

  • A deposit of 25% of the total rental fee is required at the time of booking
  • The remaining balance is due 30 days prior to the arrival date
  • Bookings made within 30 days of arrival require full payment at the time of booking
  • A refundable security deposit of [amount] is required and will be collected separately

1.3 Accepted Payment Methods

We accept major credit cards, bank transfers, and other payment methods as specified during booking. All payments must be made in the currency specified in the booking confirmation.

2. Cancellation Policy

2.1 Guest Cancellation

  • Cancellations made more than 60 days before arrival: Full deposit refund minus 10% administration fee
  • Cancellations made 30-60 days before arrival: 50% deposit refund
  • Cancellations made less than 30 days before arrival: No refund
  • Balance payments are non-refundable once paid

2.2 Owner Cancellation

In the unlikely event that we must cancel your booking, we will provide a full refund of all payments made and assist in finding alternative accommodation where possible.

3. Occupancy and Guest Requirements

3.1 Maximum Occupancy

The property must not be occupied by more than the maximum number of guests specified in the booking confirmation. Additional guests are not permitted without prior written consent.

3.2 Age Requirements

The lead guest must be at least 21 years of age and remain present throughout the entire stay. ID verification may be required.

3.3 Guest Responsibility

The lead guest is responsible for the conduct of all members of their party and any damage or disturbance caused.

4. Check-in and Check-out

4.1 Arrival and Departure Times

  • Check-in: 3:00 PM onwards
  • Check-out: 11:00 AM
  • Early check-in or late check-out may be available upon request and subject to additional fees

4.2 Key Collection

Instructions for key collection or access will be provided prior to arrival. Guests are responsible for the security of keys during their stay.

5. Property Rules and Restrictions

5.1 No Smoking Policy

The property is strictly non-smoking. Smoking is prohibited inside the property and may result in additional cleaning charges and forfeiture of the security deposit.

5.2 Pets

Pets are not permitted unless specifically agreed upon in writing. Unauthorized pets will result in immediate termination of the booking without refund.

5.3 Parties and Events

Parties, events, and excessive noise are strictly prohibited. Quiet hours are from 10:00 PM to 8:00 AM.

5.4 Parking

Parking spaces are provided as indicated in the property description. Guests park at their own risk.

6. Security Deposit and Damages

6.1 Security Deposit

A security deposit is required to cover potential damages, excessive cleaning, or violations of these terms. The deposit will be refunded within 14 days of departure, less any deductions for damages or additional charges.

6.2 Damage Assessment

Guests are liable for any damage caused during their stay beyond normal wear and tear. This includes but is not limited to:

  • Broken or damaged furniture, fixtures, or appliances
  • Stains or damage to carpets, bedding, or upholstery
  • Excessive cleaning requirements
  • Lost or unreturned keys

7. Liability and Insurance

7.1 Guest Liability

Guests stay at the property at their own risk. We are not liable for any injury, loss, or damage to persons or personal property during the stay.

7.2 Travel Insurance

We strongly recommend that guests obtain comprehensive travel insurance to cover potential trip cancellations, medical emergencies, and personal belongings.

7.3 Property Insurance

The property is covered by our insurance, but guests’ personal belongings are not covered. Guests should ensure their personal items are adequately insured.

8. Property Description and Amenities

8.1 Accuracy

We strive to provide accurate descriptions of the property and its amenities. Minor variations may occur, and we reserve the right to make reasonable substitutions.

8.2 Maintenance Issues

Any maintenance issues should be reported immediately. We will make reasonable efforts to resolve problems promptly, but no compensation will be provided for minor inconveniences.

8.3 Utilities and Services

Standard utilities are included in the rental fee unless otherwise specified. Internet access, where provided, is subject to local service availability and speed limitations.

9. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, pandemic-related travel limitations, or infrastructure failures.

10. Privacy and Data Protection

10.1 Guest Information

We collect and process guest information solely for booking and accommodation purposes. Personal data will be handled in accordance with applicable privacy laws.

10.2 Marketing Communications

Guests may opt-in to receive promotional communications. Consent can be withdrawn at any time.

11. Complaints and Dispute Resolution

11.1 Complaint Procedure

Any complaints should be raised immediately during the stay to allow us the opportunity to resolve issues. Post-departure complaints may not be eligible for compensation.

11.2 Dispute Resolution

Any disputes will be resolved through good faith negotiation. If resolution cannot be reached, disputes will be subject to the jurisdiction of [relevant local courts].

By completing your booking, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Last updated: [June 2025] Contact information: [manager@narinaestate.co.za / 0027 (0) 64 670 0930]